25/04/2005 : ALL IS WELL IN TVH'S SHIPPING DEPARTMENT. TRAINING RESULTS IN NEW SHIPPING RECORD.
After having moved from Gullegem to Waregem, the shipping department of TVH is now in a temporary transition phase. Today, customers still receive parts from both sites, but in the end all spares will be sent from Waregem in order to improve the speed and quality of TVH shipments even more. Recently, last year's shipping record was broken.
Efficient training In order to improve customer service every day, the people in TVH's shipping department receive packing training. The training sessions are planned by a professional training manager hired for the occasion and are supervised by instructors and suppliers of packing material. The theory is given in a very efficient way. All trained staff receive a documentation folder which can be consulted any time.
In the future, more training sessions are planned, a.o. in order picking and scanning/packing. That is the way TVH – group Thermote & Vanhalst wants to invest in the competence of its staff. A philosophy that will certainly be appreciated by customers as well as staff.
New shipping record On Thursday 14th April, a new shipping record was set with 3.074 sent orders in one day. Once training is successfully finished, we predict customers will be satisfied with the results, causing sales to increase.
From left to right: Shipping department managers: Erik Deceuninck, Franky Dupont, Gino Bekaert & Kris Thermote
TVH is a world-wide supplier with customers in more than 172 different countries. As a 'One-Stop Shop' the company offers a full service in lift trucks, spare parts, accessories and handling equipment with a guaranteed fast delivery at a competitive price. From the simplest hand trolley to the heaviest lift truck, from the smallest nut to the complete chassis. Regardless of the brand, type or year of construction of the lift truck, TVH always has a solution ready. TVH's unequalled know-how is reflected by a database of 20 million article numbers, of which well over 500.000 references are in stock.