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TVH Customer services

 
printscreen customer servicesWith TVH Customer Services,TVH offers you the possibility of consulting your price quotes, orders, invoices, various catalogues and much, much more via TVH Quick Source or the TVH website. TVH Customer Services contains a large amount of valuable information that helps you track all your transactions with TVH and even manage your communication with TVH (docu-management). Moreover, TVH Customer Services give you personal access to the Filter and Handling Equipment catalogue.

printscreen customer servicesPrice Quotes Summary
With "price quote summary" you can consult all your price quotes for the last month. There are various search options for finding something. You can search on price quote number, your reference, date, item number, description or a specific make.

printscreen customer servicesorder summary
With "order summary" you can consult and track all your orders for the last six months. You can even call up orders that are being processed, or those that have already been shipped. Just as with the price quotes, you can search for an order using an order number, your own reference, date, item number, description or a specific make. For orders already shipped, you also receive all the transport info (delivery address, number of packages, weight, transport charges and consignment note number).

Under outstanding invoices, you get a summary of your invoices, broken down by the date when they have to be paid.

In the event of problems you have the possibility of submitting a general or technical problem. "General" concerns a general complaint that you have with TVH. "Technical" concerns a complaint about a part supplied by TVH.You select the order and the order line concerned, and record the problem. This problem is immediately dealt with by the TVH sales team.

Under the heading documents you can open and download a number of frequently used forms, as well as the TVH price quote form, our general terms and conditions of sale, the form for sending a sample or a repair.

Under document management you can decide for yourself how (fax / e-mail) you receive a particular document (invoice, price quote, etc.).


With the Filter and Handling Equipment catalogue, you can search for the part number concerned, using a powerful search engine.

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