E-COMMERCE

Help desk

FAQ

Starter's guide
TVH Quick Source PDF

TVH filter catalogue

TVH on-line master catalogue

Parts Division

Forklift Division

Handling Equipment Division

TVH Quick Source - FAQ

01. How do I install TVH Quick Source?
A. Step 1: starting the installation
B. Step 2: installation of TVH Quick Source

02. How do I start up TVH Quick Source?

03. Where do I find the general conditions of sale?

04. How do I create my own TVH Quick Source username and password?

05. How is the TVH Quick Source main screen set up?

06. How do I send an inquiry/order to TVH?
A. Activating the required module (inquiry or order)
B. With part number
C. Searching without a part number

07. How do I copy (an) existing quote(s) into an order?

08. How do I import or export a quote/order to/from Excel?

09. What do the red lines on my quote mean?

10. How can I find out my transport costs?

11. How can I check if the lead time on a quote has changed?

12. Where do I find my back orders?

13. How do I file a complaint?
A. Filing the complaint
B. Following up complaints
C. Following up surcharges

14. How do I print out my returns note?

15. How do I print out my own (personalized) labels?

16. How can I obtain info in TVH Quick Source on a part number?

17. How can I request extra product information outside of TVH Quick Source?

18. How do I print my invoices and credit notes?

19. How do I consult specials and promotions?

20. How do I upgrade the program?
A. Updating on the internet (quickest update)
B. In TVH Quick Source

21. How do I install on a Vista PC?

22. How do I uninstall TVH Quick Source?

23. How do I make a print screen?

1. How do I install TVH Quick Source?

Make sure you are logged in with administrator rights on the PC.
Follow these steps to execute the installation:

Step 2: installation of TVH Quick Source

Click "I Agree" to continue.
agreement

Choose "New installation" and click "Next" to continue.

Click "Next" to continue.
progress webclient

Click "Yes" when your PC is part of a network that uses a proxy server.
Click "No" when your PC is a stand alone or is part of a normal network. In that case, the next step will be skipped.
setup

Fill in the Proxy host, Proxy port and (if necessary) UserId and Password
Click "Next" to continue.
proxy

Install Adobe Acrobat Reader (needed for viewing the TVH Catalogues and documents; this window only appears if the software is not already installed on your computer).

Choose your language and click "Next" to continue.
acrobat

Please tick off the first option to install and use the catalogues on the local hard disk or on a network location:

Choose the shortcuts that you would like to create on your computer and click "Install" to continue.

This window shows the progress of the installation.
installing

Click "Close" to finish the installation.
close