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TVH Quick Source - FAQ

 
01. How do I install TVH Quick Source?
A. Step 1: starting the installation
B. Step 2: installation of TVH Quick Source
02. How do I start up TVH Quick Source?
03. Where do I find the general conditions of sale?
04. How do I create my own TVH Quick Source username and password?
05. How is the TVH Quick Source main screen set up?
06. How do I send an inquiry/order to TVH?
A. Activating the required module (inquiry or order)
B. With part number
C. Searching without a part number
07. How do I copy (an) existing quote(s) into an order?
08. How do I import or export a quote/order to/from Excel?
09. What do the red lines on my quote mean?
10. How can I find out my transport costs?
11. How can I check if the lead time on a quote has changed?
12. Where do I find my back orders?
13. How do I file a complaint?
A. Filing the complaint
B. Following up complaints
C. Following up surcharges
14. How do I print out my returns note?
15. How do I print out my own (personalized) labels?
16. How can I obtain info in TVH Quick Source on a part number?
17. How can I request extra product information outside of TVH Quick Source?
18. How do I print my invoices and credit notes?
19. How do I consult specials and promotions?
20. How do I upgrade the program?
A. Updating on the internet (quickest update)
B. In TVH Quick Source
21. How do I install on a Vista PC?
22. How do I uninstall TVH Quick Source?
23. How do I make a print screen?

9. What do the red lines on my quote mean?

From now on extra quote lines that are created by TVH (e.g. a service exchange number) will be marked in red.
extra quote lines

If you copy this quote into an order, you will also copy these extra lines. However, you will be warned that you are copying all the lines. After you have copied the quote into an order you can delete the surplus line(s).
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