PARTS DIVISION
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Collaborating with TVH = 25 expectations fulfilled !
Orders
| 1 | We guarantee you that express orders (max 40 order
lines or 80 pieces per order) placed before the cut-off time, will be shipped the same day. Should the order not be sent for some reason, you will be notified by e-mail that same evening. |
| 2 | Every order you place, will be checked by your TVH
contact person in order to detect possible irregular order lines, and to double-check them with you. |
| 3 | If you so wish, TVH can arrange the transport of the
goods to your premises. In this case the transport cost will be calculated separately on your TVH invoice. |
| 4 | Parts that were incorrectly supplied by TVH can be returned without costs. |
| 5 | By default, back orders are sent with the next
shipment, but we offer you the possibility of back order consolidation. If no new order is placed within 30 days for EU countries or 60 days for export countries, the back order is sent automatically. |
| 6 | We ship our goods in a suitable packaging. |
TVH Quick Source
| 7 | Our on-line program TVH Quick Source is available free of charge. |
| 8 | TVH Quick Source is available in 17 languages. |
| 9 | TVH Quick Source can be consulted 24/7. |
| 10 | TVH Quick Source offers you the possibility of free
identification of spare parts by means of the Quick Reference module. |
| 11 | Via TVH Quick Source you can quickly input and follow-up your complaints on-line. |
| 12 | TVH Quick Source allows you to easily follow up your order processing. |
| 13 | TVH Quick Source offers you the possibility to trace your orders via the courier’s site in real time. |
| 14 | Via TVH Quick Source you can visualize and print your invoices on-line at any given time. |
| 15 | Our catalogues can be consulted free of charge at any time by means of TVH Quick Source. |
Communication
| 16 | Your fixed contact person is always at your service
during the office hours of your sales team. Changes to the office hours will be communicated to you separately. Should your fixed contact person be absent, a back-up is always available. |
| 17 | We can automatically and electronically provide
you with the following documents in 18 languages: order confirmation, transport confirmation, shipment overview (for flat-rate transport cost), back order report (Monday), statement overview, invoices (pdf). |
| 18 | We offer you sales assistance in 31 spoken languages. |
| 19 | The flat-rate transport cost is immediately consultable
so that you always know your transport cost in advance. |
Research / Purchase
| 20 | Our technical department identifies parts for the most common lift truck and aerial platform brands. |
| 21 | The identification of parts by our technical department is free of charge. |
| 22 | You can look up a considerable number of brands and
models yourself via the Quick Reference module. |
| 23 | In case of stock rupture an alternative (e.g. Service
exchange...) is automatically offered if this is available. |
Extra
| 24 | You can request or order parts by means of different
references: lift truck brand, manufacturer brand, TVH references. |
| 25 | We offer you the possibility to request or order parts by
means of customised references: your own number or location. |
