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PARTS DIVISION
 
parts  
 
 
 
 
 
 
 
 
pijl  Product
pijl  25 expectations  
pijl  Transport & Logistics
pijl  Sales teams
pijl  Technical support
pijl  Documents
pijl  E-commerce
pijl  Contact us
 

Collaborating with TVH = 25 expectations fulfilled !


Orders
1   We guarantee you that express orders (max 40 order lines or 80 pieces per order) placed before the
cut-off time, will be shipped the same day. Should the order not be sent for some reason, you will be
notified by e-mail that same evening.
2   Every order you place, will be checked by your TVH contact person in order to detect possible irregular
order lines, and to double-check them with you.
3   If you so wish, TVH can arrange the transport of the goods to your premises. In this case the transport
cost will be calculated separately on your TVH invoice.
4   Parts that were incorrectly supplied by TVH can be returned without costs.
5   By default, back orders are sent with the next shipment, but we offer you the possibility of back order
consolidation. If no new order is placed within 30 days for EU countries or 60 days for export countries,
the back order is sent automatically.
6   We ship our goods in a suitable packaging.


TVH Quick Source

7   Our on-line program TVH Quick Source is available free of charge.
8   TVH Quick Source is available in 17 languages.
9   TVH Quick Source can be consulted 24/7.
10   TVH Quick Source offers you the possibility of free identification of spare parts by means of the Quick
Reference module.
11   Via TVH Quick Source you can quickly input and follow-up your complaints on-line.
12   TVH Quick Source allows you to easily follow up your order processing.
13   TVH Quick Source offers you the possibility to trace your orders via the courier’s site in real time.
14   Via TVH Quick Source you can visualize and print your invoices on-line at any given time.
15   Our catalogues can be consulted free of charge at any time by means of TVH Quick Source.


Communication

16   Your fixed contact person is always at your service during the office hours of your sales team.
Changes to the office hours will be communicated to you separately. Should your fixed contact
person be absent, a back-up is always available.
17   We can automatically and electronically provide you with the following documents in 18 languages:
order confirmation, transport confirmation, shipment overview (for flat-rate transport cost), back order
report (Monday), statement overview, invoices (pdf).
18   We offer you sales assistance in 31 spoken languages.
19   The flat-rate transport cost is immediately consultable so that you always know your transport
cost in advance.


Research / Purchase

20   Our technical department identifies parts for the most common lift truck and aerial platform brands.
21   The identification of parts by our technical department is free of charge.
22   You can look up a considerable number of brands and models yourself via the
Quick Reference module.
23   In case of stock rupture an alternative (e.g. Service exchange...) is automatically offered if this
is available.


Extra

24   You can request or order parts by means of different references: lift truck brand,
manufacturer brand, TVH references.
25   We offer you the possibility to request or order parts by means of customised references:
your own number or location.
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