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PARTS DIVISION
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What can you expect from TVH?
- PRODUCT
- We have a permanent stock of 450.000 items.
- We can offer common and less common spare parts for 240 different lift truck makes.
- You can expect your technical questions to be processed by product responsibles who are experts in their field.
- You can count on your contact person, who is continuously backed up by the purchase department.
- Our technical department identifies parts for the most important lift truck and aerial platform makes.
- The identification of spare parts by our technical department is free of charge.
- You can expect us to have a technical sheet and/or picture available for 95% of all spare parts we sell at least on a daily and/or weekly basis.
- You can inquire for or order parts with various references: lift truck make, manufacturer's make, TVH references. We possess a database consisting of 14 million different references.
- We offer you the possibility to inquire for or order spare parts with your own references: your own number or own location.
- In case of a stock break an alternative is automatically offered if available.
- All our products come with a warranty of minimum 6 months, unless otherwise specified on our offer and order confirmation.
- ORDERS
- Every order you place, will be checked by TVH in order to detect possible irregular order lines, and to double-check them with you.
- If required, TVH can arrange the transport of the goods to your premises. In this case the transport cost will be calculated separately on your TVH invoice.
- By default, backorders are sent with the next shipment, but we offer you the possibility of back order consolidation. If no new order is placed within 30 days for EU countries or 60 days for export countries, the back order is sent automatically.
- We ship our goods in a suitable packaging.
- We guarantee you that express orders (max 40 order lines or 80 pieces per order) placed before the cut-off time, will be shipped the same day. Should the order not be sent for some reason, you will be notified by e-mail that same evening.
- Parts that were incorrectly supplied by TVH can be returned without costs.
- TVH QUICK SOURCE
- TVH Quick Source is available in 19 languages and can be consulted 24/7.
- Our on-line program TVH Quick Source is available free of charge.
- By means of TVH Quick Source, customers can call TVH for free.
- TVH Quick Source allows you to easily follow up your order processing. Moreover it offers you the possibility to trace your orders via the courier’s site in real time.
- Via TVH Quick Source you can quickly input and follow-up your complaints on-line.
- Via TVH Quick Source you can visualise and print your invoices and credits on-line at any given time.
- All our catalogues can be consulted free of charge at any time by means of TVH Quick Source.
- TVH Quick Source offers you the possibility of free and quick identification of spare parts by means of the Quick Reference module and Product Search.
- By means of TVH Quick Source you can print your own part labels.
- COMMUNICATION
- Your internal sales advisor is always at your service during the office hours of your sales team. Changes to the office hours will be communicated to you separately. Should your fixed contact person be absent, a back-up is always available.
- We can automatically and electronically provide you with the following documents in 18 languages: order confirmation, transport confirmation, shipment overview (for flat-rate transport cost), back order report (Monday), statement overview, invoices (pdf), complaints overview.
- We offer you sales assistance in 31 spoken languages.
- The flat-rate transport cost is immediately consultable so that you always know your transport cost in advance
