TVH COVID-19 News

27 March 2020

COVID-19

Find our latest communications about the Coronavirus / COVID-19 here

TVH is closely monitoring the situation and taking all necessary steps to ensure the best possible customer service and support. Nevertheless, our service levels could be impacted. Safety and well-being of our customers, suppliers and employees will always remain our top priority. 

warehouse

Warehouses

TVH has become an important part of the supply chain to critical industries, including agriculture and logistics. Every day that we continue to ship parts is a day that you can keep your machines operational – be it on the field, on the road or in a warehouse.

  • 24/03: TVH has become an important part of the supply chain to critical industries, including agriculture and logistics. Every day that we continue to ship parts is a day that you can keep your machines operational – be it on the field, on the road or in a warehouse. At this stage our warehouses are still fully operational and we are seeing little impact on delivery times and stock availability. We will continue to monitor this and advise if there are any changes that impact on our service levels.
  • 27/03: Due to the high demand for items such as mouth masks, gloves and cleaning paper, we are temporarily unable to offer a full range of personal protection items. We are doing our utmost to replenish our stock.27/03: Due to the high demand for items such as mouth masks, gloves and cleaning paper, we are temporarily unable to offer a full range of personal protection items. We are doing our utmost to replenish our stock.
sales team

Sales teams & counter desks

Our sales teams remain available via phone, e-mail and our webshop MyTotalSource. While our sales representatives will no longer carry out company visits for now, they remain available for any questions you may have via phone, video conference and e-mail.

  • 24/03: Our counter sales and showrooms in all Australian branches will close as of 5 pm Tuesday 24th March until further notice. Our sales teams remain available via phone, e-mail and our webshops MyTotalSource and MyBepcoFinder. We kindly request that you ensure that your orders are placed and ready for collection before arriving at our locations nationally. Pre-ordered and packaged orders will be available for collection from our warehouse collection points or you can choose to have these shipped directly to your address.
MTS

Webshop MyTotalSource

As always, you can make inquiries and place orders via our webshop MyTotalSource 24/7. If you need support, our e-commerce team will be happy to answer any questions via chat, e-mail (mytotalsource.au@tvh.com) or phone. 

  • 24/03: As always, you can make inquiries and place orders via our webshops - MyTotalSource and MyBepcoFinder 24/7. If you need support our team will be happy to answer any questions via Chat, Email and phone.
employees

Employees

Safety is our top priority. We are continuously stressing the importance of safety and hygiene measures to our employees. We have put restrictions on travel and face-to-face meetings, and postponed events such as trade fairs and internal events. Also, we are providing remote working solutions as much as possible.

  • 24/03: Safety and the health and wellbeing of our team members is our top priority. We are continuously stressing the importance of safety and hygiene measures to our team members. We have put restrictions on travel and face-to-face meetings, and postponed events such as trade fairs and internal events. Also, we are providing remote working solutions as much as possible.

 

transport

Transport & delivery

Please know that we are doing everything in our power to maintain our usual delivery performance. We will provide regular updates on possible delays.

  • 24/03: Please know that we are doing everything in our power to maintain our usual delivery performance and at this stage, we have been advised by our major freight companies including TNT, TOLL and Couriers Please that there has been little disruption to the on-time performance of our TVH orders. We will provide regular updates on possible delays should they start to occur.
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