Customer Sales & Service
Who should attend?
Anyone involved in Customer Service and Sales, especially Customer Service and Sales Representatives.
The Customer Sales and Service course has been designed to develop a foundation for a professional sales approach to market the dealership's product support, as well as provide techniques for increasing productivity, profitability, and customer satisfaction.
Attendees will cover a wide range of topics including industry terminology, truck classifications, selling planned maintenance service and more. This course also provides sales training, including how to make a successful sales call as well as territory and time management. Course work includes lectures, discussion groups and role-playing activities to greater enhance the learning experience.
Seminar fees include:
- Training manual
- Note papers
- Writing utensil
- Breakfast and lunch provided
- Dinner provided on the first night of training