TVH COVID-19 News

27 March 2020

COVID-19

Find our latest communications about the Coronavirus / COVID-19 here

TVH is closely monitoring the situation and taking all necessary steps to ensure the best possible customer service and support. Nevertheless, our service levels could be impacted. Safety and well-being of our customers, suppliers and employees will always remain our top priority. 

warehouse

Warehouses

TVH has become an important part of the supply chain to critical industries, including agriculture and logistics. Every day that we continue to ship parts is a day that you can keep your machines operational – be it on the field, on the road or in a warehouse.

  • 23/03: All warehouses are fully operational
  • 27/03: Due to the high demand for items such as mouth masks, gloves and cleaning paper, we are temporarily unable to offer a full range of personal protection items. We are doing our utmost to replenish our stock.
sales team

Sales teams & counter desks

Our sales teams remain available via phone, e-mail and our webshop MyTotalSource. While our sales representatives will no longer carry out company visits for now, they remain available for any questions you may have via phone, video conference and e-mail.

  • 23/03: All sales teams are available.
MTS

Webshop MyTotalSource

As always, you can make inquiries and place orders via our webshop MyTotalSource 24/7. If you need support, our e-commerce team will be happy to answer any questions via chat, e-mail (ecommerce@tvh.com) or phone (+32 56 43 48 66). 

employees

Employees

Safety is our top priority. We are continuously stressing the importance of safety and hygiene measures to our employees. We have put restrictions on travel and face-to-face meetings, and postponed events such as trade fairs and internal events. Also, we are providing remote working solutions as much as possible.

 

transport

Transport & delivery

Please know that we are doing everything in our power to maintain our usual delivery performance. We will provide regular updates on possible delays. Cut-off times remain as usual, unless stated otherwise below.

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