Why TotalSource is the brand you can always rely on

A contraction of the words ‘total’ and ‘source’, TotalSource epitomises our aim to be the main source for all parts requirements. With a wide range suitable for all major makes and models of material handling, construction, agricultural and industrial equipment, we can meet 99% of our customers’ needs. From the smallest screw to complete engine assemblies, the brand offers an unparalleled selection of engine parts, filters, hydraulic components, joysticks and electrical switches, steering parts, tyres and wheels, starters and alternators, and much more.

TotalSource’s catalogue contains more than 46 million part numbers. Over 210,000 of these items are always in stock, accounting for 60% of the fastest-moving products. Some specialised or less common items are made to order. For these parts, we offer just-in-time ordering through our global network of more than 7,550 suppliers. Each of these suppliers has been carefully selected for its ability to consistently deliver high-quality parts.

Having a wide range of parts is only half the battle; what really matters is delivering them to our customers as quickly as possible. TotalSource is supported by TVH’s logistics as a global player with local presence, encompassing 90 branches and strategically located warehouses worldwide. From there, we collaborate with more than 1,200 logistics partners to ship parts to over 180 countries.

This carefully constructed network delivers concrete results. We offer same-day shipping for orders placed before the cut-off time, ensuring that 94% of all TotalSource orders are shipped within 24 hours. And that’s not all: of the remaining orders, 90% are dispatched within 48 hours. Our logistics partners power this efficiency and enable us to provide express delivery of critical TotalSource parts.

 

But what if a TotalSource part isn’t in stock? When this happens, our team takes immediate action on two fronts. The first priority is to solve the immediate problem by finding a suitable alternative at short notice to help our customers as soon as possible. We usually look for a cross-compatible replacement in our catalogue, but we will look elsewhere if necessary. Simultaneously, we solve the problem for the future. We place a replenishment order with our supplier and work to adjust our stock levels to reduce the risk of recurring shortages.