Come Join Our Digital & E-Commerce Team!

As Business Improvement Manager of the CXO department you act as a driving force in the transformation of the department leading both the Project, Process and Change Management side of selective CXO projects and processes. 
You are responsible for driving efficiency, further professionalizing and bringing global best practices, synergies and cost efficiencies across the different CXO teams. 

You will play a staff and DPO role to follow up the CXO growth projects, report out on the balanced scorecard, work on projects defined in the strategic drivers and accelerate the globalisation of the (corporate) marketing/digital team. 

You'll be in charge of:

• Defining the scope and analysing the impact of the projects in order to gain a clear idea of the needs and goals to achieve.
• Creating and following up on the project and program planning by leading the projects through the different phases.
• Defining the sponsorship model and change management and ensuring that the affected business stakeholders are involved in the project.
• Managing internal and external project members working on the CX portfolio projects.
• Ensuring the effective coordination of the program’s projects and management of their interdependencies including oversight of any risks and issues arising.
• Identifying improvements and efficiencies based on “as is” documentation and defining “to be” processes, policies and workflows in close collaboration with internal stakeholders.

Music to your ears? Great. Then all you'll need is:

• A Master's degree or equivalent by experience.
• +5 years of experience as project leader combined with business experience in commercial department.
• Experience in project and change management and toolings (e.g. Jira).
• Knowledge of core commercial processes and KPI / BSC tracking.
• Experience with process mapping and RACI models.
• General basic knowledge of software development process and IT Infrastructure environments.
• Excellent written and verbal communication skills and ability to adapt your style depending on the situation. 

What we offer in return

There are countless reasons to work at TVH. Our fringe benefits, insurance, 35 days of leave and flexible working hours with a focus on your work-life balance are just a few of them. View more benefits below.

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As Global digital HR Expert, you define and manage the digital HR project and run all the day to day activities in view of elevating the HR experience of our candidates and staff across all digital HR channels. 

You represent digital HR in local and global projects and work closely together with other departments and agencies.

You'll be in charge of:

• Driving the digital HR experience and taking ownership of the projects within scope.
• Setting up a long term planning to elevate the digital HR experience for our candidates and staff.
• Ensuring a growth agile mindset to maximize candidate experience throughout the end-to-end candidate journey.
• Participating in workshops, demo’s and trainings and acting as the Digital HR voice to inspire stakeholders and project team members.
• Analysing existing processes and advising on how to further improve and evolve in the area of digital HR.
• Supporting on defining functional requirements and briefing them toward other departments, e.a. IT.
• Training colleagues in the use of digital HR tools and sharing best practices in your domain.

Music to your ears? Great. Then all you'll need is:

• A Master's degree or equivalent by experience.
• +5 years of experience in a similar role.
• Excellent understanding of what makes HR candidates tick.
• Solid knowledge of the HR recruitment and selection world.
• Fluency in English, both written and verbal.
• Proven project management and planning skills.
• A good understanding of digital content management and analytical tools.

What we offer in return

There are countless reasons to work at TVH. Our fringe benefits, insurance, 35 days of leave and flexible working hours with a focus on your work-life balance are just a few of them. View more benefits below.

REQUEST MORE INFO

As E-commerce Coordinator you are responsible for the continuous improvement of our e-commerce platforms. You take on the A to Z coordination of new features and functionalities from backlog management, to requirement definition, development and rollout in the market. You contribute to a test culture by evaluating changes and defining new areas of improvement in order to maximally optimize customer experience and ROI.

Next to that, you are responsible for managing and delivering e-commerce projects on a regional and/or global level. These projects can be product focused, customer focused or fulfillment focused. 

You'll be in charge of:

• Backlog management and prioritization.
• Defining and aligning the requirements with different stakeholders.
• Organizing and validating the design briefing meetings with the UX team.
• Coordinating and bridging between the stakeholders and e-commerce development squad.
• Planning and coordinating the roll out and communication to ensure a smooth introduction of new features and improvements.
• Measuring and evaluating the effectiveness of the newly introduced features.
• Managing and prioritizing the backlog.
• Managing and driving cross departmental e-commerce projects in order to improve our platforms and services.
• Developing agile processes  to ensure a streamlined exploitation of the platforms.

Music to your ears? Great. Then all you'll need is:

• + 5 years of experience in a relevant field.
• A Master's Degree or equivalent by experience.
• The ability to think on a conceptual level.
• Excellent project management skills.
• Knowledge of e-commerce and digital marketing processes.
• Fluency in English, both written and verbal and a good knowledge of Dutch.
• A “customer first” mindset and a “getting things done” attitude.
• A talent to make complex things easy to understand;

What we offer in return

There are countless reasons to work at TVH. Our fringe benefits, insurance, 35 days of leave and flexible working hours with a focus on your work-life balance are just a few of them. View more benefits below.

REQUEST MORE INFO

TVH is a fast growing B2B company and global nr 1 in technical forklift spare parts. A strong family company DNA and entrepreneurial drive has brought the company a strong track record in terms of growth. 

The role of the Global Marketing Automation Specialist is to optimize marketing & sales (sub)processes and set up new automated marketing campaigns through marketing technology solutions in order to increase revenue, nurture and convert leads into customers and improve customer experience.

You'll be in charge of:

• Planning and building end-to-end marketing automation campaigns in order to retain & attract customers and increase the average value and lifetime value of a customer.
• Driving customer segmentation and building foundations for a personalised customer experience.
• Acting as a specialist on the marketing automation domain in workshops and marketing campaign meetings.
• Be an evangelist to the regional teams about the new way of working, motivating, involving and guiding them through the new processes.
• Keeping up with new concepts, innovating communication means and customer experience trends.

Music to your ears? Great. Then all you'll need is:

• A Master's degree or equivalent by experience.
• +5 years of experience as project leader combined with business experience in commercial department.
• Experience in project and change management and toolings (e.g. Jira).
• Knowledge of core commercial processes and KPI / BSC tracking.
• Experience with process mapping and RACI models.
• General basic knowledge of software development process and IT Infrastructure environments.
• Excellent written and verbal communication skills and ability to adapt your style depending on the situation. 

What we offer in return

There are countless reasons to work at TVH. Our fringe benefits, insurance, 35 days of leave and flexible working hours with a focus on your work-life balance are just a few of them. View more benefits below.

REQUEST MORE INFO

If you have the ambition to be at the forefront of this journey of transformation and help design the future of TVH, this role of Global Process Owner could be your next challenge. Launch-to-Market is the end-to-end L1 process of translating the defined strategy into the commercial tactics and unlock go to market. Doing so the Launch-to-Market process aims at activating the product & service portfolio by targeting the right customers, enabling the right marketing & sales efforts through the right channels, at the right price.

You'll be in charge of:

• Defining the scope and analysing the impact of the projects in order to gain a clear idea of the needs and goals to achieve.
• Creating and following up on the project and program planning by leading the projects through the different phases.
• Defining the sponsorship model and change management and ensuring that the affected business stakeholders are involved in the project.
• Managing internal and external project members working on the CX portfolio projects.
• Ensuring the effective coordination of the program’s projects and management of their interdependencies including oversight of any risks and issues arising.
• Identifying improvements and efficiencies based on “as is” documentation and defining “to be” processes, policies and workflows in close collaboration with internal stakeholders.

Music to your ears? Great. Then all you'll need is:

• A Master’s degree or equivalent.
• +8 years of experience in business management roles.
• Ambition and a strategic mindset to build the future of TVH.
• Confidence and strong decision-making skills.
• Strong stakeholder management skills and the ability to build solid relationships.
• An inspiring and empowering, pragmatic and result-oriented mindset.
• Strong analytical and problem-solving skills.
• Given the global scope of the position, your English is excellent.

What we offer in return

There are countless reasons to work at TVH. Our fringe benefits, insurance, 35 days of leave and flexible working hours with a focus on your work-life balance are just a few of them. View more benefits below.

REQUEST MORE INFO

As a Global UX/UI designer, you are at the forefront of designing the excellent user experience for our customers, suppliers and employees. You understand who our users are, their tasks, responsibilities and goals, their abilities, their preferences and you can design digital touchpoints that fit those needs and abilities to let them easily and intuitively use these digital touchpoints.

You'll be in charge of:

• Performing UX research in order to assess the exact context and requirements of the envisioned end-user and validate possible digital solutions
• Creating concepts and translate them into wireframes to design services and user experiences based on user research and according to design-thinking methodologies and techniques (UX design)
• Designing pixel-perfect, high-fidelity screens for the identified use-cases in compliance with TVH Design System (branding, style guide and guidelines) (UI design)
• Coaching and supporting various stakeholders such as the digital design team, the broader digital hub (team DX), VoC team, project leaders, functional analysts and developers by providing follow-up and guidance during implementation of new or modified solutions in order to guarantee a fluent and qualitative execution of the project.
• Managing and contributing to the TVH design system to ensure a consistent visual design throughout all our digital touchpoints and support the Omnichannel Experience strategy.
• Staying well-informed of the evolutions, trends and best-practices of digital design (UX/UI), its tools, methodologies and industry standards in order to strengthen his/her credibility by offering a service that is continuously based on updated knowledge.
• Being a Digital Design ambassador across the company in order to help increase the digital maturity of the company and support the digital transformation within the company.

Music to your ears? Great. Then all you'll need is:

• +5 years of experience in UX design.
• A solid understanding of design principles and understand the fundamentals in digital marketing.
• Proficiency with user testing, user input processing, VOC, CRO.
• Proficiency in tooling such as Figma, GA4, Hotjar, A/B testing and other relevant customer feedback tools.
• No fear of presenting your concepts to both Dutch and English-speaking stakeholders. Knowledge of another language (French, German, Spanish...) is a plus.
• Experience in agile and design thinking principles.
• An inspiring communication style and know how to get the various stakeholders involved in the digital mindset.

What we offer in return

There are countless reasons to work at TVH. Our fringe benefits, insurance, 35 days of leave and flexible working hours with a focus on your work-life balance are just a few of them. View more benefits below.

REQUEST MORE INFO

The Omnichannel Strategy is one of the must-win battles and key pillars of the TVH Strategic Plan. It focusses on blending our strongpoint, the human touch, with new digital & self-service capabilities. From new ways to interact with our customers, a revamped global e-commerce platform, automated processes and innovative services and digital solutions to delight our customers.  

You'll be in charge of:

• Working closely with the change management guild and PMO corporate office but you have to autonomy to adapt it to the Omnichannel needs
• Bringing value from a PMO perspective & clear roadmap (who needs to do what & when) to the 4 transformational programs in the Omnichannel Strategic Building block
• Identifying local champions and makes sure change is embedded, value is realized and measured
• Playing a critical role in the change communication plan and the creation of the content
• Being part of the Global Digital, CRM and E-commerce leadership team [DX] and actively engage with key TVH stakeholders from sales, marketing and C-level. 

Music to your ears? Great. Then all you'll need is:

• +3 years’ experience in a similar role in a digital and/or transformational environment.
• Excellence in coordination, collaboration, structuring and bringing optimal efficiency and operational excellence in the team.
• Omni channel enthusiasm.
• Proficiency in stakeholder management and te ability to moderate, structure and summarize alignment sessions on different levels (with many C-level interactions).
• Jira / Atlassian enthusiasm, or you're not afraid to spend a good chunk of your time using it.
• A process oriented mindset and experience in a process driven organization.
• Fluency in English. Dutch is a nice to-have.

What we offer in return

There are countless reasons to work at TVH. Our fringe benefits, insurance, 35 days of leave and flexible working hours with a focus on your work-life balance are just a few of them. View more benefits below.

REQUEST MORE INFO