27 September 2021
Digger Parts integrates into the TVH Group

 

Back in April, we informed all customers of Digger Parts about the takeover of Digger Parts by TVH. If you wish, you can consult this earlier communication here.

Over the past couple of months, the teams of both companies have been busy working on the integration. We want to ensure that we can combine and continue to deliver the same great level of service and expertise you've been accustomed to, whilst being able to provide you with many more new products and services in the future. 

We are now very pleased to inform you that Digger Parts will merge into the TVH Group as of October 4th, 2021.  

 

What are the key elements of this integration and what do they mean for both existing and new TVH customers?

Whilst it is our intention to keep changes to a minimum, there will be some operational aspects that require adjustment to align within our organisation. But please rest assured that we are doing our utmost to minimise the impact on your business.

For those who are already familiar with TVH, much of the following information will not be new. In the event you would have any additional questions though, please do not hesitate to contact us.
For new TVH customers, the majority of things will remain unchanged, other elements may be slightly different. 


Shortcut to more information

Who is TVH?

TVH, one-stop shop of spare parts and accessories

TVH was founded in 1969 by 2 friends, Paul Thermote and Paul Vanhalst.

Today, more than 4,500 colleagues worldwide, spread over 81 locations, serve customers in more than 180 countries. The head office is located in Waregem, Belgium.

TVH is the world’s leading one-stop shop for spare parts and accessories for material handling equipment, industrial equipment, agricultural equipment and small earth-moving machines. The unrivalled know-how of TVH’s division is reflected in a database of more than 44,000,000 references, of which more than 930,000 are available from stock.

Discover TVH by watching this movie.

Who will be my contact persons and how can I reach tem?

Both the Digger Parts contacts and the TVH team will be at your service

Our teams will continue to handle your parts request with the same professionalism and responsiveness. You will still be able to reach your usual contact person under the telephone number you know. The e-mail addresses though will be built up in the following way: firstname.lastname@tvh.com.

The Digger Parts team will become part of the TVH team as from October 4th.

Moreover, the TVH team serving your region will be able to assist you in your language. You can consult the contact details of the team in your region on our contact page.

 

Where will my deliveries come from?

Stock location

Location UK

Digger Parts UK stock will be added to the shared TVH/Bepco warehouse based in Kidderminster. With this local and enlarged stock in Kidderminster, we can react swiftly to your needs as a customer based in the UK.
 

TVH UK Ltd:
National Distribution Centre
Zortech Avenue
Kidderminster, Worcestershire
DY11 7DY

 

Location outside of the UK

Digger parts stock will be available from the nearest TVH branch to your location. An overview of the different branches including telephone number and email address can be found here.

The TVH offer

The TVH offer

We invite you to visit our 'Parts & Accessories for small earth-moving equipment' page to get an idea of the range TVH offers. Everything you could obtain at Digger Parts you can certainly also find at TVH.

In addition to parts for small earth-moving equipment, you will have access to a whole universe of parts related to material handling, industrial vehicles, construction, agricultural equipment, handling, workshop consumables and storage equipment.

Take a look at the TVH range.

MyTotalSource

MyTotalSource, online platform

All Digger Parts part numbers will be recognised in our MyTotalSource platform. Simply use the references you always used, and add "CBP" as a prefix.

MyTotalSource (MTS) is our online commerce platform that will allow you to request quotes, place and track orders, access to parts search engines, access to catalogues …

Shortly after Oct 4th you will receive the necessary credentials to login to our webshop and you will be contacted by a TVH representative for further details.

Please do not hesitate to contact us on T +32 56 43 62 16 or ecommerce@tvh.com

Transport

Transport & delivery

TVH has agreements with couriers that can guarantee next day delivery for your urgent orders placed before a certain cut-off time. This cut-off time may vary depending on the carrier or the location of the warehouse.

Contact us and we will guide you to the most beneficial way of transport.

Invoicing

Accounting

TVH will send you the invoices in electronic format. This invoice replaces the paper invoice and has the same legal value. We use the e-mail address that is known in our CRM system, or the e-mail address of your accounts contact person that you want to give us.

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