IPS integrates into TVH UK Ltd

22 October 2020
IPS integrates into TVH

Dear IPS/TVH customer, 

Firstly, we would like to thank you for your continued business over these last few months. Life, let alone business has not been easy and we really do appreciate each and every one of our customers.

Our teams have been busy working on the TVH-IPS collaboration to ensure we can combine and continue to deliver the same great level of service and expertise you've been accustomed to, whilst being able to provide you with many more new products and services in the future.

We are extremely pleased to inform you that from the 9th of November 2020, IPS will integrate into TVH UK Ltd.

 

What are the key elements of this integration and what do they mean for both existing as new TVH customers?

Whilst it is our intention to keep changes to a minimum, there will be some operational aspects that require adjustment to align within our organisation. But please rest assured that we are doing our utmost to minimise the impact on your business.

For the TVH customers, a large part of the following info will not be new. If there are questions though, do not hesitate to contact us.
For the new TVH customers, many things will remain unchanged, other elements will be slightly modified. Rest assured that we are doing our utmost to minimize the impact on your operations.



Shortcut to more information

TVH, one-stop shop of spare parts and accessories

TVH, one-stop shop of spare parts and accessories

In 2019 IPS was acquired by the Belgian group TVH. This company was founded in 1969 by 2 friends, Paul Thermote and Paul Vanhalst.

Today, more than 6,700 employees worldwide, spread over 78 locations, serve customers in more than 180 countries. The head office is located in Waregem, Belgium.

TVH is the world’s leading one-stop shop for spare parts and accessories for material handling equipment, industrial equipment, agricultural equipment and small earth-moving machines. The unrivalled know-how of TVH’s division is reflected in a database of more than 42,000,000 references, of which more than 775,000 are available from stock.

Discover TVH by watching this film.

Your contacts

Your contacts at IPS remain available

Our team will continue to handle your parts request with the same professionalism and responsiveness. You will still be able to reach your usual contact person under the telephone number you know. The e-mail addresses though will be built up in the following way: firstname.lastname@tvh.com.

Your agreements with IPS

Your agreements with IPS

If you have any questions regarding current agreements with IPS, please feel free to ask.

The Kidderminster warehouse

Location

IPS stock will be added to the shared TVH/Bepco warehouse based in Kidderminster. With this local and enlarged stock in Kidderminster, we can react swiftly to your needs as a customer.
The IPS staff will be integrated into the TVH UK Team but will continue to operate from the current offices in Telford.

TVH UK Ltd warehouse address:
National Distribution Centre
Zortech Avenue
Kidderminster, Worcestershire
DY11 7DY

Travelling sales representatives

Sales teams and representatives throughout the UK

Our team will continue to handle your parts request with the same professionalism and responsiveness. You will still be able to reach your usual contact person under the telephone number you know. The e-mail addresses though will be built up in the following way: firstname.lastname@tvh.com.

L’offre de TVH

The TVH offer

We invite you to visit our 'Parts & Accessories for mobile elevating work platforms' page to get an idea of the range TVH offers.

In addition to MEWP parts, you will have access to a whole universe of parts related to handling, workshop consumables and storage equipment.

Take a look at the TVH range.

MyTotalSource, online platform

MyTotalSource, online platform

On the 4th of November we will send you an e-mail with your TVH Account Number. You can include this account number in your communication with TVH, when enquiring or ordering, ...

In the week commencing the 9th of November, you will be contacted regarding your login for MyTotalSource.

MyTotalSource (MTS) is our online commerce platform that will allow you to request quotes, place and track orders, access to parts search engines, access to catalogues …

If you have not received this information by the 13th of November, please do not hesitate to contact us on T +44 2476 585 029 or ecommerce@tvh.com

Transport & delivery

Transport & delivery

TVH has agreements with couriers that can guarantee next day delivery for your urgent orders placed before 4 p.m. GMT.

The most commonly used carriers are DHL, TNT, UPS Innight, G Force Transport.

Contact us and we will guide you to the most beneficial way of transport.

Accounts

Accounting

TVH will send you the invoices in electronic format. This invoice replaces the paper invoice and has the same legal value. We use the e-mail address that is known in our CRM system, or the e-mail address of your accounts contact person that you want to give us.

Invoices will be issued by TVH UK Ltd. The bank details are as follows:
BNP Paribas
10 Harewood Ave
London NW1 6AA
Account n°: 10811021
Sort code: 40-63-84
Swift/BIC BNPAGB22
Iban: GB76BNPA40638410811021

Suppliers

Suppliers

The new addresses for delivery of goods and for invoicing as from 9 November:

TVH UK Ltd delivery address:
National Distribution Centre
Zortech Avenue
Kidderminster, Worcestershire
DY11 7DY

 

The new address for invoicing as from 9 November:

TVH UK Ltd invoicing address:
Unit 17 Paragon Way
Exhall, Coventry
CV7 9QS

The VAT number is GB 747356701 and the company registration number is 3859070.

TVH UK Ltd only pays invoices by bank transfer. You can send your invoices directly to the following e-mail address: tvhuk@tvh.com.

Mike Boylan will be at your disposal by e-mail via mike.boylan@tvh.com.

 

 

You didn’t find the answer to your question?

Please do not hesitate to contact your usual contact person or TVH on +44 2476 585 000 from 8.30 a.m. till 6.00 p.m., Monday to Friday.

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