Dear ISJ/TVH customer,
We are pleased to inform you that the company Industrieservice Jung GmbH will be integrated into TVH Group as of 5 October 2020. You will benefit from all the synergies that this merger has to offer both now and in the long term. We welcome the ISJ customers and would like to thank the TVH customers for their continued support!
What are the key elements of this integration and what does this mean for both existing and new TVH customers?
For TVH customers, a lot of the following information will not be new. However, should any questions arise, please do not hesitate to contact us.
For the new TVH customers, many things will remain unchanged, other elements will be slightly modified. Rest assured that we will do our utmost to minimise the impact on your operations.
Shortcut to more information
- Who is TVH and what else can TVH provide me with?
- Who will be my contact persons and how can I reach them?
- What about my agreements with ISJ?
- Where will my deliveries be sent from?
- What quality of spare parts can I expect?
- Will an online shop be available? How can I order/inquire?
- What about transport and delivery times?
TVH, one-stop shop of spare parts and accessories
In 2018, ISJ was acquired by the Belgian TVH Group. This company was founded in 1969 by 2 friends, Paul Thermote and Paul Vanhalst.
Today, more than 6,700 employees worldwide, spread over 78 locations, serve customers in more than 180 countries. The head office is located in Waregem, Belgium.
TVH is the world's leading one-stop shop for spare parts and accessories for material handling equipment, industrial equipment, agricultural equipment and small earth-moving machinery. The unrivalled know-how of TVH’s division is reflected in a database of more than 43,000,000 references, of which more than 920,000 are available from stock.
Your contact persons at TVH
Our TVH team will handle your spare parts request with the same professionalism and responsiveness as you are used to. Your new contact person within TVH will contact you shortly and provide you with all relevant information.
Find the contact details of your sales team and do not hesitate to contact us.
Your agreements with ISJ
Agreed terms of business, freight conditions and price agreements with TVH remain valid in the future and override all agreements you have made with ISJ.
Location
The ISJ stock will be added to the collective TVH stock in Waregem. With our extended warehouse in Waregem we can react quickly to your needs as a customer.
TVH Parts NV warehouse address:
Brabantstraat 15
8790 Waregem
Belgium
Invoices will be issued by TVH Parts NV or the relevant subsidiary for your region.
BNP Paribas
WATERPOORT 1
8500 KORTRIJK (BELGIUM)
Account n°: 285-0448248-40
IBAN Code: BE02-2850-4482-4840
Swift/BIC Code: GEBABEBB
We guarantee quality
We want to create added value for you and our suppliers by continuously optimising our processes, products and information. We want to achieve this by continuing to invest in the preventive inspection of all incoming goods.In order to continuously provide our customers with the best quality, TVH uses a comprehensive system to evaluate existing suppliers and source new products from new suppliers. All suppliers are evaluated: product quality, packaging of goods, overall delivery reliability ...
MyTotalSource, online platform
You will automatically get access to our webshop, which allows you to request quotes, place and track orders, access spare part search engines, access catalogues, etc.
Haven't received your login details by 5 october? Request your login here.
Transport and shipping
TVH has agreements with couriers that can guarantee next-day delivery for your urgent orders. Please contact your sales agent for more information about the cut-off time. Thanks to a tracking system you can track your parcel in real time.
You haven't found the answer to your question?
Please do not hesitate to contact us on +32 56 43 42 11 from 8.00 to 17.00, Monday to Friday.