Totally Convincing Answers

TotalSource has been active for over 30 years, with a presence in more than 180 countries and a catalogue of more than 46 million part numbers. Over 55 million TotalSource parts are shipped each year across sectors ranging from agriculture and construction to material handling and industry, with a return rate of only 0.2%.

Our customers recommend TotalSource because of its reliable quality, broad availability, and efficient service. Here's what some of them have shared:

“I've found the quality of TotalSource parts to be consistently high, very often better than alternatives.” (customer from South Africa)

“TotalSource almost always has what I'm looking for, and I usually receive the parts within 1 or 2 days.” (repairer from the USA)

“The prices of TotalSource products are better than the alternatives and they carry a huge range of products.” (customer from Sweden)

“TotalSource always delivers in terms of availability, price, and the high quality of the products they supply.” (reseller from Australia)

A contraction of the words ‘total’ and ‘source’, TotalSource underlines TVH’s aim to be the main source for all parts requirements. With a wide range suitable for all major makes and models of material handling, construction, agricultural and industrial equipment, readily available from stock in our local distribution centres, we cover 99% of our customers’ needs. This ensures minimal downtime and maximum productivity.

We maintain a large stock of over 210,000 TotalSource parts at any given time, covering 60% of the most commonly ordered items. However, some specialised or less common items are made to order. For these parts, we offer just-in-time ordering through our global network of suppliers.

TotalSource parts are almost always in stock, ensuring fast delivery and minimal downtime. Thanks to our network of over 90 branches worldwide, we can ship 94% of TotalSource orders within 24 hours.

Yes, we do. Not only do we offer same-day shipping on orders placed before the cut-off time, but we also work with several logistics partners to offer express delivery for critical TotalSource parts.

While local stock availability varies by region, our extensive inventory and logistics network enable us to deliver quickly. We have 90 branches worldwide with many strategically located warehouses from which we ship to over 180 countries. Together with our more than 1,200 logistics partners, we ensure that 90% of TotalSource orders reach our customers within 48 hours.

Supporting older machines is actually one of our core strengths. With more than 50 years of experience, we have built up an extensive database of over 50,000 equipment models from more than 1,200 makes. If a part isn’t available, our cross-reference database and support team can usually find a compatible alternative, even if the OEM has discontinued it.

As with other TVH products, all TotalSource parts and accessories have a one-year warranty from the date of invoice. All warranty information can be found in the TVH terms and conditions. However, we receive warranty claims on less than 0.2% of the TotalSource products that we sell, a clear sign of our commitment to consistent quality.

Within TVH’s Quality Department, we constantly establish product standards. These standards contain a number of conditions that are Critical to Quality (CTQs) and that the product must therefore meet. CTQs typically relate to a product's form, fit and function.

These quality standards then form the basis of the specification sheet we use for first article inspection (product onboarding) and quality inspection of incoming products at goods-in. For TotalSource, the standards of our parts and accessories must be such that customers experience flawless assembly and performance that meets their expectations. They must also comply with all relevant safety and product regulations.

To achieve our product quality commitment, we have over 100 colleagues in our quality teams, who are dedicated to monitoring our products and ensuring that all parts and accessories are of the right quality. Additionally, our more than 25 in-house developed test benches simulate real-world usage.

Parts and accessories must meet quality standards for form, fit and function before being added to the TotalSource range. Random sampling of incoming goods is also standard practice to ensure that TotalSource products remain of high quality. In this way, our quality has become so consistent that 99.8% of TotalSource parts and accessories meet our customers’ requirements.

If we receive a complaint about a TotalSource product, we take immediate corrective action. The quality team checks which warehouses have similar products and takes action to get them removed from the supply chain. This is done within 48 hours so that sub-standard parts are taken out of circulation in less than two days.

We set our product standards with the specific goal of matching the durability and performance of OEM parts. Before any part is added to the TotalSource range, it undergoes rigorous testing and quality checks to ensure it meets these high standards of fit, function, and reliability.

As a testament to our confidence in their quality and longevity, all TotalSource parts come with a standard one-year warranty, comparable to that offered by many OEMs.

All TotalSource parts comply with relevant safety and product regulations. For example, products covered by specific EU directives have an EU Declaration of Conformity and carry the CE mark to confirm compliance.

To uphold our commitment to quality, we have a dedicated quality team responsible for ensuring that every TotalSource part and accessory meets the necessary quality and safety standards before it is sold.

TVH’s Quality Department consists of over 100 quality specialists and is represented on three continents. Every month, they carry out over 1,000 quality checks in our warehouses around the world. So wherever a part is manufactured or stocked, it’s subject to the same centralised quality standards and inspection protocols.

TotalSource parts are built to last. In addition to form, fit and function requirements, TotalSource’s quality standards can also include the appearance and durability of products. For example, we test the durability of joysticks —and whether they are as durable as OEM parts— using our in-house endurance tester, which operates a joystick continuously and measures its working cycles.

Customers don’t pay less because we sacrifice on quality, but rather because we offer a smarter, more efficient supply chain. We work closely with more than 7,550 suppliers, all of whom have been carefully selected for their ability to deliver consistently high quality. Because we have built strong relationships and agreements with these suppliers, we can offer TotalSource parts at competitive prices.

We offer volume discounts on some TotalSource parts. For example, TotalSource hand pallet trucks are always cheaper when bought in sets of six. Our online shop shows all volume discounts for TotalSource.